Terms & Conditions

Payment
 We accept payment by Cash, Credit or Debit cards and Bank Transfer. Please note that payments made by credit card attract a surcharge, see below “Credit card charges”. For Low Season bookings we require a credit card to guarantee the reservation at the time of the booking, and full payment of the rental at Check-in at the property.  For bookings for the High Season we have a minimum stay policy: to confirm the reservation, we require a one week non-refundable payment at the time of booking. We also require full payment of the balance 30 days prior to arrival, otherwise the reservation and apartment will be released. 

Bookings of 30 to 60 nights stay
 We require a one week non-refundable deposit at the time of booking.  The remaining balance is payable on arrival and Check-in.

Bookings of  60 nights stay and over
We require one week non-refundable deposit at the time of the booking, one month rental in advance and one month deposit prior to arrival or at Check-in.  The remaining balance can be payable on a monthly basis.

Group bookings of 2 or more apartment units
We require a non-refundable deposit of 30% of the total value of accommodation for each apartment unit reserved at the time of the booking.

Bookings From 18th July to 6th September 2015
We require a one week non-refundable deposit at the time of booking and  the remaining balance 30 days prior to arrival date, otherwise the apartment will be released.Please note that for bookings during the high season we have a minimum stay policy of four weeks.

Penthouse Collection of apartments & Suites
We require a non-refundable deposit of 30% of the total value of accommodation at the time of booking and remaining balance is due to be paid 30 days prior to arrival date.

Credit Card Charges
Your card will NOT be charged at the time of booking, but will be used to guarantee the reservation. The card will only be charged if you fail to arrive at the apartment without prior cancellation (see Cancellation Policy below). The property reserves the right to pre-authorise credit cards prior to arrival.

Please note that payments made by credit card attract a surcharge of 3.5% for American Express, 3% for Mastercard, Switch/Maestro, Union Pay and 2% for Visa. Payment with a debit card from a UK Bank will not attract any charges, but all other debit cards will be charged as above.

Cards Accepted
American Express, Mastercard, Switch/Maestro, Visa, Union Pay.

Check-In & Check-Out Times
Check-in time is from 15:00
Check-Out time is by 11:00

Late Check-Out
Late Check-out is subject to availability and extra charges may apply. Please check with Reception on the day of departure.

Cancellation Policy
Notification of cancellation is required 14 days prior to arrival. For bookings cancelled less than 14 days prior to arrival you will be liable for the full cost of the stay, unless the apartment can be re-let.  Once you have Checked-in you must give 14 days' notice if a reduction on your stay is required, or the same policy will apply.

Cancellation for group bookings of 2 or more apartment units
On group bookings of 3 or more apartment units (or during the high season) notification of cancellation is required 30 days prior to arrival. Once you have Checked-in, you must give 30 days notice if a reduction on your stay is required, or the same policy will apply. *** Please note,  30% deposit paid at the time of booking is non-refundable.

Cancellation Policy for bookings of 30 nights and over
Notification of cancellation is required 30 days' prior to arrival date and subject to re-letting on a short notice. For bookings cancelled less than 30 days prior to arrival you will be liable for the full cost of the stay unless the apartment can be re-let.

Once you have Checked-in you must give 30 days notice if a reduction on your stay is required, or the same policy will apply.  *** Please note, one week is non-refundable.

Cancellation Policy for  booking from 18th July to 6th September 2015
Notification of cancellation is required 30 days prior to arrival date and subject to re-letting on a short notice. For bookings cancelled less than 30 days prior to arrival you will be liable for the full cost of the stay unless the apartment can be re-let. *** Please note, one week is non-refundable.

Cancellation Policy for Penthouse Collection of apartments & Suites
Notification of cancellation is required 30 days prior to arrival date and subject to re-letting on a short notice. For bookings cancelled less than 30 days prior to arrival you will be liable for the full cost of the stay unless the apartment can be re-let. *** Please note, one week is non-refundable.

 Smok­ing

All our prop­er­ties have a no-smoking pol­icy in line with UK leg­is­la­tion. This pol­icy cov­ers the burning/smoking of all sub­stances in our apart­ments, includ­ing incense. The prop­erty reserves the right to charge a penalty for non-compliance.

Secu­rity Deposit
Please note that at Check-in we require a secu­rity deposit to cover any inci­den­tal break­ages or dam­ages that may occur dur­ing the occu­pa­tion. The secu­rity deposit is usu­ally an autho­riza­tion on the guest credit card and this autho­ri­sa­tion will be can­celled fol­low­ing set­tle­ment of any out­stand­ing bal­ance on your bill at Check-out and if no inci­den­tal expenses have been incurred.

An autho­ri­sa­tion is NOT DEBITED from the cardholder’s account. The amount is held for a short period of time and is auto­mat­i­cally cancelled.

Prop­erty Terms and con­di­tions
A sig­na­ture on the Reg­is­tra­tion Card indi­cates accep­tance of our  Terms and Con­di­tions for the occu­pa­tion of an apart­ment at our prop­erty. Copies are avail­able to view at Recep­tion and in your apart­ment.  Please can we draw your atten­tion to the fol­low­ing addi­tional points:

APARTMENT KEYS MUST BE RETURNED TO RECEPTION ON CHECK OUT (CHARGES MAY APPLY FOR LOST KEYS)
If you have a late flight on the day of depar­ture after Check-out time, please advise Reception.

If you wish to keep your apart­ment until later in the after­noon, the charges are as follows:

From 12:00 to 15:00 — 50% of the daily rate you are pay­ing
After 15:00pm 100% of the daily rate you are paying

NON RESIDENT GUEST VISIT
All VISITORS must report to Recep­tion at the time of the visit. Due to Health and Safety Fire Reg­u­la­tions all NON-RESIDENT guests can­not stay beyond MIDNIGHT.   Only the num­ber of per­sons reg­is­tered at the time of Check–in may occupy the apart­ment. Under no cir­cum­stances is mul­ti­ple occu­pancy allowed. No ani­mals are to be brought into the apart­ment at any time.

TERMINATION OF STAY:
We reserve the right to ter­mi­nate your use and occu­pa­tion of your apart­ment imme­di­ately in the event of:
a. Non pay­ment of any monies due
b. Over­crowd­ing for any type of or sort of gath­er­ing
c. Unrea­son­able noise or behav­iour (which the man­age­ment reserve the right to deter­mine)
d. Unau­tho­rised par­ties or gath­er­ings in the apartment

PERFUME INCENSE BURNING STICKS. BURNING OILS FRAGRANCE OR DIFFUSERS ARE NOT ALLOWED IN THE APARTMENT
We pro­vide accom­mo­da­tion for pri­vate res­i­den­tial use only and in a rea­son­able man­ner.  We only allow the accom­mo­da­tion to be occu­pied by the num­ber of per­sons con­firmed at the time of book­ing.  Oper­a­tion of any form of busi­ness from the accom­mo­da­tion or use of it for any ille­gal or immoral pur­pose,  will require you to vacate the accom­mo­da­tion imme­di­ately.  We have a zero tol­er­ance pol­icy towards behav­iour that is abu­sive, threat­en­ing or vio­lent towards our staff, our con­trac­tors or other guests.  If you or any of your party or any­one that you autho­rise to occupy the accom­mo­da­tion behaves in this man­ner, we will ter­mi­nate your right to occupy the accom­mo­da­tion imme­di­ately and we may report the mat­ter to the police.

NON SMOKING PENALTY
We fol­low a no smok­ing pol­icy in all premises and in all the apart­ments.  Smok­ers who ignore this restric­tion can be fined up to £ 500 to cover the cost of an out­side steam clean­ing com­pany to clean the entire apart­ment. Plus any income lost due to the apart­ment becom­ing unavail­able for occu­pa­tion by a new guest booking.

SECURITY DEPOSITS ARE AS FOLLOWS  Stu­dio £300.00  One Bed­room £450.00  Two Bed­room £1000.00 Three Bed­room £1500.00 Four Bed­room £2000.00

PAYMENT
Pay­ment must be made in full upon Check-In to your apart­ment. We have the right to reserve and keep all or part of the deposit/advance pay­ments in the event of your break­ing this agree­ment by either, depart­ing before the agreed depar­ture date or decid­ing not to take the accom­mo­da­tion agreed by you. Such monies will not be refunded in respect of admin­is­tra­tion and addi­tional man­age­ment cost. Upon any exten­sion of stay, the man­age­ment retains the right to debit your credit card with­out notice. Our can­cel­la­tion pol­icy is 14 days prior to arrival.

EXTENSION OF YOUR STAY
An exten­sion of your stay depends on avail­abil­ity and is at the dis­cre­tion of the management.

-The man­age­ment reserves the right to move you to another apart­ment of at least as good a stan­dard within the build­ing, if nec­es­sary. We will how­ever always attempt to avoid such moves.

-Regard­ing inter­net usage: please be aware that the man­age­ment can­not be held respon­si­ble for any vis­its to unau­tho­rized, restricted or ille­gal sites. The user is liable and enters those sites entirely at their own risk.

-We have the right to charge for dam­age or loss caused by you to the apart­ment or its con­tents.  Com­pen­sa­tion will be demanded to cover the rea­son­able cost of repair or replace­ment, plus any income lost due to the apart­ment ---

-becom­ing unfit for occu­pa­tion by new res­i­dents. A charge will be made for lost or dam­aged key/s.

-We wish you to treat your apart­ment as your home, but ask you to respect the rights of other guests to peace­ful enjoy­ment of their apart­ment. Par­ties and loud music are not allowed (which the man­age­ment reserve the right to deter­mine). Fail­ure to com­ply will result in guests being asked to leave immediately.

-We can­not be held respon­si­ble for the ram­i­fi­ca­tions against com­pa­nies or estab­lish­ments rec­om­mended by us,  such as: Dry Cleaners/ Cars or Taxi Companies/ Restaurants.

SAFE AT YOUR DISPOSAL IN YOUR APARTMENT
The prop­erty will not be held respon­si­ble for any loss or dam­age to valu­ables left unat­tended in the apartment.

 

INVENTORY CHECK OUT
When vacat­ing the accom­mo­da­tion, you must leave the accom­mo­da­tion in the same con­di­tion as it was at the begin­ning of your stay, sub­ject to fair wear and tear. Where the accom­mo­da­tion or any item is not left in the con­di­tion required, you must pay us any costs which we incur in clean­ing, repair or replacement.